**December 22 Update: We are currently experiencing minor backend issues with PayPal and our bank. This will delay many existing orders by a few days. We should be operating normally again by the end of the month, & this issue shouldn't repeat going forward. Sorry for the trouble, & thank you for your support!

Our current products are created for you as soon as they are ordered. As a result, the time it takes your order to reach your doorstep may be longer than other stores. The contents of your order will affect the total fulfilment time, and the items may be split into multiple shipments.

Average order-to-delivery time for products in the United States: 
- Apparel (6-9 business days)
- Posters (8-13 business days)
- Deskpads (11-17 business days)
- Glassware (8-11 business days)
- Mugs (6-10 business days)

If it has been longer than the above timeframes and you would like to inquire about your order status, you may reach out to us at support@forge285.com and we will be happy to help.

For international orders, please wait until 30 days after your order's last tracking update before reaching out.

Yes, we do! We do our best to make sure our products are available to as many people as possible. Please be aware that shipping rates for some products may be higher depending on the country you live in. 

However, at this time we do not ship to the following areas:

- Africa
- Belarus
- Brazil
- Cuba
- Ecuador
- Iran
- North Korea
- Palestine
- Russia
- Syria
- Ukraine
- Venezuela

This list may change depending on current world events.

If your country of residence is not on this list and you are still unable to place an order, please reach out to us at support@forge285.com and we will do our best to resolve the issue.

We unfortunately are unable to offer returns or exchanges at this time. For apparel, please make sure to use the size guides on our product pages to make sure your item has the best possible fit.

However, if any item in your order has arrived damaged or is the wrong item, then you may follow the instructions described in the box below.

If any item in your order has arrived damaged or is the wrong item, please email us at support@forge285.com with "Damaged/Incorrect Item" as the subject line and at least one attached photo of the item(s) in question. You must reach out within 14 days of the delivery date.

If we can verify the error, we will do our best to make it right.

If a product you want is unavailable, you can email us at support@forge285.com for availability information. Some apparel colors we offer are always unavailable in some sizes.

If you just placed your order and it has not shipped yet, please contact us immediately and we should be able to refund your order. Unfortunately there is nothing we can do for orders that have already shipped.

Our t-shirts and long sleeve shirts are made out of 100% Airlume combed and ring-spun cotton. Our sweatshirts and hoodies are made of 65% cotton and 35% polyester, with a 100% cotton face.

We chose our apparel blanks for the high levels of comfort and printing quality they provide.

All of our apparel is pre-shrunk, but some amount of additional shrinking is expected from normal washing and drying (Especially with our 100% cotton items, being t-shirts & long sleeve shirts). We recommend following our care instructions in the box below to avoid unnecessary amounts of extra shrinkage.

In order to preserve the quality of your clothing's print for as long as possible and avoid unnecessary amounts of shrinking, please follow our apparel care instructions:

Machine wash cold, inside-out, gentle cycle with similar colors. Tumble dry low or hang-dry. Do not iron, dry clean, or use fabric softeners. Use only non-chlorine bleach if needed.

Please see our about page for more information!

We sell gift cards for our store which you can purchase here.

- The gift card is digital and will be delivered to the email you ordered with.
- That email can be used to check your gift card balance.
- Multiple gift cards can be used on the same order.
- Our gift cards never expire.
- Any order refunds are issued back to the gift card and will refill its balance.
- We do not currently offer physical gift cards.

We plan to offer these in future product waves if the success of our current product lineup can justify it. Should that happen, you can look forward to new SOULWINDER-themed stickers, pins, keychains, and other specialized items sometime around Q2 2025 (probably).

Yes! The next entries in the SOULWINDER universe will continue to explore unsolved mysteries first introduced in the comic series, all functioning as an important piece of the puzzle that is SOULWINDER's "main story". Furthermore, the change in medium from comics gives us an opportunity to portray SOULWINDER's world in a way that is more engaging than what we had planned with the comic.

While we'd love to see a printed version, the decision of whether or not to print the original SOULWINDER comic is entirely WEBTOON's.

Yes! All types of fanworks are welcome, and we encourage you to create and share them with us. Seeing these gives us tons of motivation!

Absolutely! We'd love to see the SOULWINDER comic become accessible to more audiences, but currently we can't ask this of anyone. Instead, we're working to make the comic series available on WEBTOON's native fan translation platform, WEBTOON TRANSLATE. This site provides a streamlined way for fans to translate their favorite series so they can be read in the "fan translation" section of the official WEBTOON app. However, making SOULWINDER available there is taking longer than expected. We'll be sure to make an announcement through our newsletter when this is ready.

For business inquiries, please email contact@forge285.com. If applicable, please include any relevant resume, portfolio, or work examples. Should there be something we think you can help with, we will get back to you as soon as possible.

Otherwise, the best ways you can help right now are by sharing the series with your friends, creating fanworks, and supporting us through the merchandise we offer. It's all appreciated more than you know!